Digital Twin Terms of Use

By accessing or interacting with any Digital Twin available through the portal, MCP or API (“Platform”), whether via chat, voice, or any other interface, you (“User”) agree to be bound by these Terms of Use (“Terms”).

If you do not agree, you must not use the Digital Twin.

1. NATURE OF THE SERVICE

The Platform provides access to artificial intelligence-based systems (“Digital Twins”) that simulate communication based on data and inputs provided by third parties (“Twin Owners”).

Digital Twins are not human beings and do not represent real-time thoughts, intentions, or decisions of any individual.

2. AI-GENERATED CONTENT

2.1 All responses generated by a Digital Twin (“AI Outputs”) are produced by artificial intelligence systems.

2.2 AI Outputs may: be inaccurate, incomplete, or misleading; contain errors or fabricated information (“hallucinations”); or not reflect the actual views, knowledge, or intentions of the Twin Owner.

2.3 You acknowledge that AI technology is inherently probabilistic and non-deterministic.

3. NO RELIANCE

You agree not to rely on any AI Outputs for: business decisions, financial decisions, legal, medical, or professional advice, or any situation where accuracy is critical. Any use of the Digital Twin is at your own risk.AI-generated outputs may be inaccurate, incomplete, or misleading and should not be relied upon as factual or authoritative information. No content generated by the Digital Twin constitutes legal, financial, medical, or other professional advice. The Digital Twin is not a licensed professional and does not provide advisory services of any kind.

4. NO REPRESENTATION OF THE TWIN OWNER

The Digital Twin does not constitute: a direct communication from the Twin Owner or an official statement, endorsement, or commitment by the Twin Owner. You agree that interactions with the Digital Twin do not create any relationship with the Twin Owner.

5. LIMITATION OF LIABILITY

5.1 The Platform Owner and the Digital Twin Content Owner are not responsible for the liability for the outcomes of the AI systems that the Digital Twin is based on.

5.2 The Platform Owner and the Digital Twin Content Owner shall not be liable for any incorrect or misleading information, decisions made based on AI Outputs, or any damages, losses, or claims arising from use of the Digital Twin.

5.3 This includes all indirect, incidental, and consequential damages.

5.4 The User expressly acknowledges that the Digital Twin is an artificial intelligence system and does not represent the real-time views, knowledge, intentions, or decisions of the Twin Owner. All interactions are generated algorithmically and do not constitute live or direct communication from the Twin Owner.

5.5 To the fullest extent permitted by law, the User hereby waives, releases, and discharges any and all claims, liabilities, damages, or causes of action against the Twin Owner arising from or related to: (i) the User’s interaction with the Digital Twin; (ii) any reliance on AI-generated outputs; or (iii) any perceived or actual discrepancy between the Digital Twin’s outputs and the views, knowledge, or intentions of the Twin Owner.

6. SERVICE AVAILABILITY

The Platform and Digital Twins may: experience interruptions or downtime, or be modified, suspended, or discontinued at any time. No guarantee is provided regarding availability, performance, or continuity.

7. PAYMENTS AND REFUNDS (IF APPLICABLE)

7.1 All payments are processed via third-party providers. 7.2 The Platform Owner and the Digital Twin Content Owner do not guarantee satisfaction or specific outcomes.

8. ACCEPTABLE USE

You agree not to: use the Digital Twin for unlawful purposes, attempt to manipulate or reverse engineer the system, or use the system to generate harmful, abusive, or misleading content.

9. DATA PROCESSING, PRIVACY, AND USER RESPONSIBILITY

9.1 Documents uploaded by the User are processed solely for the active session and are permanently deleted upon session termination.

9.2 Interaction data (“Conversation Logs”) may be retained for system operation, quality improvement, and troubleshooting.

9.3 Logs shared with the Twin Owner shall not include information that directly identifies the User.

9.6 The User is strongly advised not to submit or share: personal identifiable information (PII), financial information, or confidential business information.

10. DISCLAIMER OF WARRANTIES

The Digital Twin is provided “as is” and “as available.” No warranties are given, whether express or implied, including accuracy, reliability, or fitness for a particular purpose.

11. INDEMNIFICATION

You agree to indemnify and hold harmless the Platform Owner from any claims arising from your use of the Digital Twin, reliance on AI Outputs, or violation of these Terms.

12. GOVERNING LAW AND DISPUTES

These Terms shall be governed by the laws of Spain. Any disputes shall be resolved through binding arbitration. You waive any right to participate in class actions.

13. CHANGES TO TERMS

The Platform Owner may update these Terms at any time. Continued use of the Digital Twin constitutes acceptance of the updated Terms.

14. CONTACT

For any inquiries: support@neosentia.ai